Frequently Asked Questions
Hipline is a judgment-free dance and fitness studio for marginalized genders. We are anti-diet, anti-racist, pro-immigrant, and always learning.
We dance because it feels good, and that’s how we want every client to feel when they step into our studio, in person or virtually.
Our goal is to lift people up and create a brave space for all, so talks about weight, appearance, or diet, are left at the door.
Unless specified otherwise, our classes are open to all marginalized genders, inclusive of all who wish to identify with it, feminine-presenting or not.
A whole lot of fun! Our choreographers thoughtfully put together routines that you can follow along, and that clients are invited to adapt to suit their needs and abilities. We also offer classes that center gentle, low impact movement, good for participants experiencing fatigue, recovering from illness or injury, or just need slow movement for the day.
In Shimmy Pop classes, we love a party vibe, so we sometimes use disco lights. Please let your choreographer know if you are someone who experiences visual motion sensitivity. Check out our class menu page for more details.
Each choreographer brings their own flavor and curated playlists, so what you move to can change wildly from one class to the next. From heavy bass to howling guitars, salsa, samba, or old school pop hits, there’s something for everybody. Be sure to check the bios of our instructors, to get a sense of their musical tastes, and feel free to try a variety of classes to find the one(s) that best match your vibe.
The equipment used in our Power Pop classes include weights (3 lbs, 5 lbs, 8 lbs), resistance bands, balls, foam blocks, rollers, and exercise mats. For those attending virtually, the instructor might suggest household items that can be used if the equipment is not available. Use of equipment is always optional. To purchase equipment click on these link: Red or blue Resistance Band, weights, 6" Myo Ball.
We are open to making class work for as many people as possible. Clients are invited to bring props if they are supportive to their practice, and we provide chairs for clients who might need them to adapt movements. All our movments in Shimmy Pop and Power Pop can be adapted for chairs. Just let your instructor know what you need.
While our studio is not wheelchair-accessible, virtual classes strive to be accessible to all.
Here at Hipline we welcome perinatal and postnatal clients to all our class types. We invite adaptations/modifications across all movement to serve the individuals needs. If you are comfortable sharing, letting your instructor know of any health needs will ensure we meet your class expectations to the best of our abilities.
If you desire additional support, optionally, we welcome equipment into our space to support your comfort and safety. We have pregnant clients that have enjoyed the wedge pillow (another option), which elevates the heart higher than the hips when lying on your back. This is recommended for any of our mat classes, that includes floor exercises. You are welcome to BYO in for class and stow here. We do have in-house chairs and foam blocks to perform any of the movement.
All classes are barefoot. Dance specific shoes are permitted. Recommendations include Ryka and Capezio dancing shoes. No cross trainers or outside shoes allowed in the dance studio.
We are committing to not assuming anyone’s gender. We serve women (cis & trans), nonbinary, transmasculine, & gender expansive folks.
Our community uses varying pronouns- if you are unsure of someone’s pronouns please ask or use gender neutral language.
We sometimes hold events that are open to the outside community (check the event description).
We are committing to embracing bodies of all shapes & sizes. We challenge anti-fat bias and body hierarchy, and we leave diet talk & negative body talk at the door.
We are committing to cultivating a space where Black, Indigenous, & Peoples of the Global Majority are celebrated & supported. We ask all community members to engage with care & curiosity and to help us collectively uphold this shared value in our space.
Hipline is committed to ensuring everyone feels welcome on its premises. We are committing to continuously improving accessibility. Together, we practice supporting one another across ages, abilities, & needs—so no one is expected to move, look, or participate in only one “right” way.
Unfortunately, our space is not completely physically accessible. Hipline is located on the second floor of our building without an access elevator. The building has a set of exterior stairs to access the dance studio entrance. There is a designated staff private parking lot area closer in proximity than the surrounding parking areas. We accept requests to reserve one of the parking lot spaces to access the space. Contact sisters@myhipline.com. Aides and service dogs are allowed. Aides can enter class and be there for support without paying for a class.
If the building access is a barrier to join in person please consider our livestream class options. Should you need technology assistance please email sisters@myhipline.com and we will connect with you to guide you through accessing class.
For clients sensitive to visual motion or loud volume levels, we provide onsite earplugs for your comfort. You can also let the instructor know about your visual motion sensitivity, as our ambience lighting—such as disco balls and club-style flashing lights—is designed to enhance the mood experience. We're happy to adjust to ensure your experience is enjoyable!
We are committed to improving our facility access and offering indoor and livestream classes that include members of the community with a visible or non-visible disability, as we believe this is a part of a community’s diversity. We welcome feedback to help us plan ahead with everyone in mind. Email us at sisters@myhipline.com.
We are culture creators and culture keepers. We feel a responsibility to ensure that everyone feels safe and empowered within Hipline’s walls.
With that in mind, we have a firm policy to unequivocally mute any lyric containing the N-word (in class or in the common areas).
We also hold the same standard for music that promotes misogyny, body shaming, or violence—particularly toward women, queer, and marginalized communities. Our playlists should reflect the joy, empowerment, and inclusivity we want our space to embody.
Our waitlist system acknowledges that life looks different for everyone - from parents juggling childcare and those with unpredictable work schedules to those who can plan far ahead. By offering both advance reservations, a waitlist, and last-minute waitlist opportunities, we create multiple pathways to access classes that respect different life circumstances. (We promise we're not secretly trying to charge you more - just trying not to leave anyone on the sidelines!)
YOUR AGREEMENT
If you are joining the wiatlist, plan on being in the class. You can check your waitlist status (see directions above). By staying on the waitlist, you acknowledge and agree to these terms and the Late Cancellation Policy.
HOW THE WAITLIST WORKS- AUTOMATIC BUMPING
If a spot becomes available, you may be automatically added ("bumped") into class at any time leading up to class start. Once bumped, you are responsible for the reservation. A no-show is considered a late cancellation (see Late Cancellation Policy in the FAQ) within 12 hours before class start time.
The system may bump you into class up to 3 hours before class start. If a spot becomes available within 3 hours of class, you'll receive a notification with the option to opt in or opt out
CHECK YOUR WAITLIST STATUS in your online account: My Info → My Schedule
Your position on the waitlist will be displayed there
If you're bumped into class, your reservation will show: "From the Waitlist – Confirmed". If you opted into email and/or text you will receive a courtesy confirmation notification. Important: You are responsible for monitoring your waitlist status through your account.
NO PENALTY FOR WAITING
If you are not bumped into the class, no penalty applies for remaining on the waitlist.
- Not all classes are waitlisted. Depending on the time of the year, the weather and other factors waitlist traffic ebbs and flows. And most of the time everyone on the waitlist will eventually get into class.
- We try to get everyone into class, so everyone can have equitable access. We know that different clients have different scheduling needs and realities (i.e. child care coordination, on call work, medical/health conditions). Some clients can schedule way in advance, which privileges them different access.
- We have a small number of spots we hold for walk-in clients. So if you cannot add yourself to the class sooner rather than later, you will likely get in, if you come to the studio. You can also call us at (510) 893-1070 to check.
Hipline has a 12 hour cancellation policy. All unaccounted reservations are released at class start. If you cancel within the 12 hours or are a no show, your reservation will be marked as a late cancellation and your account will be deducted a session from your pricing option for the missed visit. This applies to Workshops. If you are on the Hipline+ Membership you will be charged $20. Q's email accounts@myhipline.com
We do make exceptions if you need to cancel your in-person reservation, providing you reschedule for an in-person on the same day.
For your safety and the safety of the class, late arrivals will not be admitted 10 minutes after class start time. If you arrive within the 10 minute grace period, wait for the last song to end and then open the door and find an open spot in the back of the room.
For full classes with a waitlist: We do not take phone calls to hold spots. All reservations are released at class start.
Clients and staff can "switch" their reservation from indoor to livestream or vice versa at any time outside the 12 hour cancellation window. If a "switch" is requested within 12 hours before class start time, this is considered a late class cancellation. See Class Cancellation Policy above. For Q's email accounts@myhipline.com.
Dance is a natural, healthy form of self-expression and a powerful tool to connect with and learn about one’s body. Because of the potential for sexuality to present itself in both music and dance, Hipline encourages all members of our community to dance in a manner that feels comfortable, empowering, and aligned with their values. The age minimum to attend a Hipline class is 15 years old. Children aged 13 and 14 may attend class with their parent/guardian. It is our belief that all people benefit from a safe, supportive environment to explore these very human experiences and feelings. It is also our belief that each individual knows their body, their comfort level, their needs, and will participate in a manner that feels right for them.
At this time, our indoor dance classes are open to participants aged 13 and up. For the safety and comfort of everyone, we aren’t able to accommodate younger children/babies in indoor classes.
However, we do offer outdoor classes where babies in carriers or strollers are welcome. These classes are designed to create a supportive and flexible environment for parents and caregivers.
Thank you for understanding—we’re committed to making our classes enjoyable and accessible for all!
Go to contact page. In an effort to achieve the best outcomes, avoid burnout, and enjoy our work as we serve this community, we batch emails & communication. You can expect to hear from us within 48 hours.
Class passes cannot be shared nor transferred to another person. However, you can purchase a gift card or class pass for another person.
Hipline+ members (the primary member) receive two (2) guest passes per month as part of their membership package. Unused guest passes do not roll over.
Guest passes are intended for introductory, newish or infrequent guests. We do not monitor guest pass usage closely and instead rely on a community honor system. Aligning your guest pass use with these policies is an important way to support the long-term sustainability of Hipline and ensure we can continue offering accessible, community-centered programming.
Guest passes may not be used by:
- Clients with an active Hipline membership (including Hipline Basic Membership), or
- Clients using 5-, 10-, or 20-class bundle passes
Guest passes are designed as an introductory offering and are not intended to replace or supplement ongoing access for existing clients.
Once a guest pass is placed on a recipient’s account, it expires one (1) calendar month later. We do not extend expiration dates.
Additional guidelines:
- Limit one (1) guest pass per unique guest
- Primary members may not give both monthly guest passes to the same person
- Each unique guest may use a guest pass up to three (3) times per annual cycle (January 1 - December 31)
- Guest passes may not be used consecutively or repeatedly in place of purchasing classes or memberships
- Hipline reserves the right to require a guest to purchase a class or pass if guest pass usage exceeds its intended purpose
- Primary members can assign a guest pass by emailing accounts@myhipline.com.
Primary members can assign a guest pass by emailing accounts@myhipline.com.
Hipline offers a courtesy extension one time per year (excludes memberships). Your request must be submitted prior to your class pass expiration date. Email your request to accounts@myhipline.com. We do not offer returns.
Did you know you can manage your entire Hipline experience on the go? In addition to the desktop MindBody platform, you can access everything through the MindBody app! 📲 This means booking your favorite class, checking your schedule, or updating your info is just a tap away—anytime, anywhere.
Download here.
If your credit card on file declines you will receive an automated email from us, and you have 7 days to update your card. You can only update your card online via your account. If your card is not updated within 7 days, your pass will be terminated (along with any future reservations).
Terminations are permitted with notification 15 days in advance of the next billing date. We do not allow suspensions. We do not prorate. Email or your request to accounts@myhipline.com.
Hipline reserves the right to cancel or implement class schedule changes, as necessary. It is in our process to notify clients that are affected by class cancellations. Hipline has an abbreviated class schedule on some National Holidays and is closed for 1 week in July and 2 weeks for the Winter Holiday. All membership pricing includes the holiday closures. We do no pro-rate pricing.
There is free parking in the parking lot outside of Hipline. Please add in an extra 15-20 minutes to your arrival time as the garage gets full during peak hours. Bring your patience when you enter the lot and take a deep breath!
All personal belongings, including cell phones, must be kept in the locker room during your visit. We take pride in the dance floor space being free of devices so that we can all authentically connect to ourselves and with others sharing space. Devices can interupt our livestream equipment. We do have a couple locks to lend. Feel free to bring your own.
Classes are recorded for training and purposes and on-demand classes. Please ask your instructor where to stand if you do not wish to be seen on camera.
Hipline is committed to ensuring everyone feels welcome on its premises regardless of economic status. If our class pass pricing is a barrier to joining, please consider applying for our Love Club Membership.