the studio
cancellation policies
Hipline is all about small class sizes to create a intimate environment for an optimal, semi-private experience. Our cancellation policies are in place to help every Hipliner get into the class they want. If you have any suggestions or questions about our cancellation policies, please email us!
CLASS CANCELLATION POLICY
All unaccounted reservations are released at class start, so please be on time or your account will be charged and your spot may still be given away. View "Reserving your class online".
You have up to 12 hours before class to cancel your reservation. If you cancel within the 12 hours prior to class start, your account will be charged. No refunds or credits will be issued. You can cancel yourself out of class via your online account or call us at 510.350.7784.
If you are on the wait list you are responsible for checking your on-line account to see if you have been added to the class. The aforementioned policy applies if you have been added to the class.
The Monthly Hipliner Pass is a monthly membership which auto renews month to month and has a commitment period of 3 months. Cancellations are permitted after the 3rd month of membership and required 30 days prior to the date of your next auto renewal. There are no pro-rates for late cancellations. All memberships are open end until cancelled. Monthly memberships require auto deduction from a credit card or debit card. You have access to an unlimited number of classes (excluding workshops/series) each month. Hipline requires a 12 hour notice of cancellation for reserved classes; otherwise there will be a $5 charge for the class. If you cancel before the 12hrs., there is no penalty. You can cancel via your on-line profile or calling the studio at (510) 350-7784. All unaccounted reservations are released at class start, so please be on time or your account will be charged and your spot may still be given away. If you will be running late, call the studio to hold your reservation.
ONE MONTH UNLIMITED PASS terms and agreement
The Month To Month Hipliner Pass is a monthly membership which begins on the date of purchase and terminates one month from this date. Early cancellations are not permitted.
You have access to an unlimited number of classes (excluding workshops/series) each month. Hipline requires a 12 hour notice of cancellation for reserved classes; otherwise there will be a $5 charge for the class. If you cancel before the 12hrs., there is no penalty. You can cancel via your on-line profile or calling the studio at (510) 350-7784.
All unaccounted reservations are released at class start, so please be on time or your account will be charged and your spot may still be given away. If you will be running late, call the studio to hold your reservation.
BELLY DANCE SERIES / ONE-DAY WORKSHOP CANCELLATION POLICY
You have up to 7 days before the first day of the series/one-day workshop to cancel your reservation. The amount you paid will be credited to your Hipline account. This credit can only be applied to the same future series/one-day workshop you originally purchased.
As an example, you reserved and paid for the Belly Dance Beginner Series in January and needed to cancel 7 days before. You can log into your Hipline account, cancel your reservation and reassign payment to reserve your spot in a future Belly Dance Beginner Series.
If you are a "no show" or cancel within the 7 days, you are responsible for the full class fee. There will be no credits or transfers.